Overview

If you are not satisfied with any products that have not been engraved, customised or
otherwise personalised, you can return them within 14 working days, starting from the day of
delivery. for a refund or credit. it is your responsibility to return the items in pristine
condition and in original boxes and packaging.

The cost of returning goods is to be met by you. we advise that you obtain proof of postage
and return the items via a reputable courier or royal mail recorded delivery.

Please ensure that the goods are suitably packaged to prevent damaged in transit. we reserve
the right to deduct the cost of replacing these items from any refund when goods arrive to us
damaged (if we are not notified of any damages in advance and the reason for return was due
to the reported damages).

You right to cancel or return Products to us does not include any products that have been
personalised for you.

Please notify us as soon as possible when you wish to cancel your order, that has not reached
dispatch. if an order has been personalised you will be unable to cancel or edit the
personalisation.

Faulty Goods Policy

If your Purchase arrives faulty, damaged or incorrect on delivery. we will meet the cost of
return if we ask you to return them but we will ask you to email up photographs in the first
contact.

We will not be liable to you for any loss of profits, administrative inconvenience,
disappointment, indirect or consequential loss or damage out of any problem in relation to the
products and we shall have no liability to pay any money to you by the way of compensation
other than any refund we make under these conditions.

Need help?

Email us at [email protected] to notify us of your return, reason and photographs
so we can record the return.